My Parked Car Was Hit and the Driver Left a Note With His Name and Phone Number. What Do I Do Now?

Dec 05, 2020

Stay Calm and Work Through these Suggestions

Before you report this claim to your insurance company, try the following:

  • Take a picture of the scene and a close up of your damage. If there are other cars parked around yours make sure the photo captures the other vehicles as well.
  • Stop by the Auto Body Shop of your choice and ask them to provide you with a cost of repairs estimate.
  • Their estimate provides you with what a reasonable settlement with the other insurance company or the other party will look like.
  • Inquire about the current deductible for your Collision coverage (assuming you have Collision Insurance)
  • If the amount of the estimate is close to your deductible amount:
  • The other party left you a note with a name and phone number. That's a good sign they are willing to make things right.
  • You are much better off to initially seek payment from the other party or their  insurance.
  • The fact that this is a not-at-fault accident does not guarantee your rates won’t be affected. Many auto insurance rating plans will look at claims frequency regardless of fault.
  • Even if the party that struck your vehicle is willing to take responsibility for the loss, you should personally obtain their insurance company, policy number and agency/company contact information.
  • If they choose to pay personally accept only cash payment. If they hedge, you still have their insurance information to seek payment from their carrier.
  • If the amount is significantly greater than your deductible:
  • You should still pursue this with the other party's insurance company. You were parked and the vehicle was unattended. There will not be a question of fault.
  • If the claims process with the other party goes awry, you can change gears and place a claim under your collision coverage.
In a claim where your car is parked and unattended, and the other person is willing to work with you to make things right, it makes sense to pursue coverage under their insurance first before submitting the claim to your insurance company and having that activity show on your claims history.
However, if things start to go south with the other party, don’t wait long to report the claim to your insurance carrier.


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